Refund policy
TEALCADE RETRO — RETURN & REFUND POLICY
Ready-to-Ship Products
Return requests for ready-to-ship consoles must be submitted within 30 days of delivery.
Each pre-owned system is individually photographed, inspected, tested, and graded before sale. Cosmetic wear that is clearly disclosed in the product description or photographs is not considered a defect.
If your console arrives damaged, is not functioning as described, or materially differs from its listing, contact TEALCADE RETRO as soon as possible at tealcaderetro@proton.me.
30-Day Limited Warranty
TEALCADE RETRO warrants for 30 days after delivery that a sold unit will be functional and substantially match its listing.
Coverage does not include:
• Accidental or liquid damage
• Misuse or neglect
• Physical damage occurring after delivery
• Unauthorized hardware modifications
• Problems caused by third-party software or content added after delivery
• Normal battery-capacity variation associated with used hardware
Return Authorization
Contact TEALCADE RETRO before sending any product back. Returns sent without prior authorization may be delayed or refused.
If a return is approved because the product arrived damaged, defective, or materially different from its listing, TEALCADE RETRO will provide return instructions and determine the appropriate return-shipping arrangement.
For discretionary returns that are otherwise approved, the customer may be responsible for return shipping.
Returned items must include the console and any accessories originally included with the order and must be returned in substantially the same condition in which they were received, excluding the reported issue.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected.
Processing time by your bank or payment provider after a refund is issued is outside TEALCADE RETRO's control.
Wishlist / Sourced Orders
Wishlist orders involve TEALCADE RETRO sourcing a specifically requested configuration after payment is received. Once sourcing has begun, changes or cancellations may not be possible.
If TEALCADE RETRO cannot source the agreed configuration, we will contact you regarding an alternative or refund.
Contact
Questions or return requests: